Your home is personal. We treat it that way.

What we collect

When you use the configurator, we may collect your name, email, phone number, contact preference, service address, ZIP code, preferred timing, selected service and package, room and access details, project notes, Community Rate request, referral interest, consent choices, and the photos you choose to upload.

When you join a next-city list, we collect basic contact information, location, timing, and service interest. When you submit provider interest, we may also collect a business or DBA name, experience range, service categories, general availability, insurance status, and notes you provide. The initial provider form does not request a Social Security number, identity documents, bank information, or background-check authorization.

We also record limited source information—such as campaign tags, how you heard about us, and the referring website's hostname—to understand which local outreach is useful. We do not currently place advertising pixels through this site.

How we use it

• Review project fit, safety, access, timing, and carpet or product compatibility.
• Prepare an estimate, communicate about the request, and schedule approved work.
• Process a deposit or payment through a hosted payment provider after scope approval and launch readiness.
• Maintain operational, accounting, fraud-prevention, and dispute records.
• Measure campaign performance using source tags, without selling your personal information.
• Map responsible city expansion and contact people who requested launch updates.
• Review provider interest and invite potentially suitable applicants into a separate screening process.

Private project photos

Configurator photos are for private service review only. Uploading them is not permission for advertising, social media, testimonials, or a public before-and-after. A separate, optional marketing release would be required after service.

Please do not upload faces or recognizable minors; IDs; mail; medical, financial, or legal papers; computer or phone screens; keys, alarm panels, security details, or visible valuables. When possible, turn off location sharing before taking photos.

Photos are stored in access-controlled project storage and are shown only in the private owner workspace. Unbooked-request photos are scheduled for deletion within 90 days. Booked-project photos are kept only as reasonably needed for service, claims, accounting, or legal obligations, then deleted. Freebird team members should not save them to personal photo libraries or move them into ordinary text threads.

Waitlist and provider-interest records

Joining a waitlist does not guarantee service in a particular city. Provider interest does not create employment, independent-contractor status, a service agreement, or a promise of work. We use these records to plan capacity and make requested contact—not to sell lists.

We periodically review inactive expansion and provider-interest records and delete or anonymize information that is no longer useful, subject to fraud-prevention, dispute, accounting, or legal needs. You may ask us to remove your record at any time.

Who may process information

We may use vetted providers for website hosting, private file storage, hosted payment, operational alerts, customer communication, and business records. They receive only the information reasonably needed for their role. We may also disclose information when required by law, to address fraud or safety, or to protect legal rights. We do not sell customer lists or project photos.

Text messages

If you separately check the SMS box, Freebird may text only about that service request and scheduling. The checkbox is optional and is not consent to marketing. Standard carrier rates may apply. Reply STOP to end texts or email us.

Your choices

Email hello@heha.online to request access, correction, or deletion of information associated with your request. We may retain limited records when required for payment, accounting, fraud prevention, a claim, or another legal obligation. If we materially change this notice, the updated date will change before the new use begins.